<div><span style="font-weight: bolder;">Dear</span>&nbsp;{{username}},</div><div><br></div><div>A new ticket has been created in our system. Ticket Tracking No: {{tracking_no}} with the following details:</div><div>Date Created: {{ticket_created_time}}&nbsp;</div><div><br></div><div>Title: {{ticket_title}}&nbsp;</div><div><br></div><div>Thank you for your attention.</div><div><span style="font-weight: bolder;">Best regards,</span>&nbsp;{{app_name}}</div>