<div><span style="font-weight: bolder;">Dear</span>&nbsp;{{username}},</div><div><br></div><div>We are happy to inform you that your Tracking No: {{tracking_no}} has reply in our system with the following details:&nbsp;</div><div>Date Created: {{ticket_created_time}}&nbsp;</div><div><br></div><div>Title: {{ticket_title}}&nbsp;</div><div><br></div><div>Thank you for your attention.</div><div><span style="font-weight: bolder;">Best regards</span>, {{app_name}}</div>