<p><b>Dear</b> {{username}},            </p>
                            <p>We are happy to inform you that a new ticket has been successfully created in our system with the following details:            </p>
                            <p>Tracking No: <b>{{tracking_no}}</p>
                            <p>Date Created: {{ticket_created_time}}</p>
                            <p> Title: {{ticket_title}}</p>
                            <p>
                                You can track the progress of your ticket and provide any additional information or updates by logging into your account on our support portal.
                                If you have any questions or need further assistance, please don't hesitate to reply to this email or contact our support team at {{contact_email}}  or {{contact_phone}}.
                                Thank you for using our services!
                            </p>
                            <p><b>Best regards</b>, {{app_name}}</p>